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Shipping & Return Policy
Most orders ship the same business day. Orders placed after 2pm MST will ship the next business day. In rare instances, packages may take longer to process.
Contiguous 48 States
FEDEX or the United States Postal Service (USPS) are the preferred carriers for domestic shipments. The following shipping options are available: Ground, 3 Day, 2 Day, and Next Day. Orders are typically delivered within 5 business days. Special order, non-stock, or drop ship items may take up to 3 weeks or longer to arrive. Please plan accordingly. Most carriers do not deliver on weekends and major holidays.
Alaska, Hawaii, Puerto Rico
USPS is used for shipments to Alaska, Hawaii, and Puerto Rico.
USPS is used for APO/FPO shipments.
Yes, Workoutz.com ships worldwide. FEDEX International Economy or USPS are used for most international shipments, depending on the weight of the item. Please allow at least 2 business days to process international shipments. Orders can be delivered to any country within 6 to 10 business days. Delivery times may take longer than expected if the package is inspected by customs. Buyer is responsible for all duties, taxes, and brokerage fees.
NOTICE: A return authorization (RA) number is required for all returns. Buyer is responsible for all return shipping costs. Shipping charges are not refundable. Please contact us to initiate a return and obtain an RA number.
Workoutz.com has a 60-day return policy on most items. Once a return authorization number is issued,your package must be returned within 14 days. If applicable, a refund or store credit will be issued less shipping charges. Returned orders are subject to a 15% restocking fee (unclaimed packages, undeliverable addresses, etc). Some unopened items are eligible for a full refund, less shipping charges. Orders with free shipping are subject to a 15% restocking fee upon return. No refund/return is possible after 60 days from the date of purchase.Any order that is returned due to failure to retrieve a package or because of an invalid address will be refunded less shipping and handling.
We currently do not offer exchanges. Logistically, it is easier for Workoutz.com to issue a refund instead of an exchange. Once we receive your item(s), we will issue a refund less shipping charges. Buyer is responsible for any shipping fees resulting from returned items.
Most orders can be canceled within one hour from the time the order was placed.